Online Hotels and Resorts, Package Tour Booking Services w/ Special Rates and Promotions
Reservation Service Agreement
Making a Booking
When user make a booking with ISLANDTRIPS ONLINE RESERVATION SERVICE and we accept it, the total cost of the Travel and Tour Package becomes due and payable immediately, unless we have agreed in writing that user should pay an initial deposit. In any event, the full amount of user Travel Package must be credited to ISLANDTRIPS ONLINE RESERVATION SERVICE, a minimum of 30 days BEFORE user scheduled departure. (some services require full payment to confirm booking).
(If this means that user have to pay more than 20% of the original booking price user will be entitled to a full refund of all payment paid in respect of user booking, except an amendment charge). Should user decide to cancel because of this then user must exercise user right to do so within fourteen days from the date we advised you of the amount due. Preview our cancellation and refund policy.
Rates are subject to change without prior notice thus they must be reconfirmed at the time of booking. Increases may be expected 10 days before and after Christmas, Chinese New Year, Easter and long holidays.
Rates are quoted in Prevailing Currency.
Please note that ALL RATES are determined based on the actual time of travel, and NOT the reservation date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel.
Changes by User
3. If user (client) package includes international or domestic air tickets, ISLANDTRIPS ONLINE RESERVATION SERVICE acts as an agent for the airline or any other flight consolidator and the airline or flight consolidators' cancellation or amendment charges shall apply.
4. We shall not be held liable for any commitment not made by us in writing.
5. Once travel has commenced, we shall not refund or exchange any unused portion.
6. We shall not be accountable for cancellations, postponements, revisions or amendments in the means of transportation, menu selection, type of accommodations, schedule of activities and all related circumstances arising from causes beyond our control.
7. Details of these policies can be obtained in other services such as tours and hotels.
ISLANDTRIPS ONLINE RESERVATION SERVICE, THEISLANDTRIPS.COM or DOTCOM INTERNATIONAL MARKETING, INC. will not accept responsibility for the loss, injury, damage, delay or irregularity that may be caused to our Passenger or his property arising from causes due to force majeure.
Amendment of user booking
Confirmed dates will be shown on user itinerary and air tickets.
A material or substantial change is one made to user travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating user flight or routing, this is not considered a material change and we will be under no obligation to notify user of such change in advance.
If user do not wish to accept a material change, we will give user a full refund and in addition, whether or not user accept a material change prior to departure, we will also give user compensation for user inconvenience based on the following:
Period before Scheduled Departure Date within which a material change is notified
Charges, per person
These are the only forms of compensation that may be paid to user. As we do not control the day-to-day management of user travel and tour package, it is possible that we may be advised that the reserved travel and tour package may not be suitable or available upon user arrival. If this happens, we will endeavor to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of $10.00 per person for user inconvenience.
Should user fail to secure such Philippines Travel Insurance coverage prior to user Philippines Travel, then user accept full responsibility for userself and all of the members of user party, and indemnify ISLANDTRIPS ONLINE RESERVATION SERVICE, THEISLANDTRIPS.COM or DOTCOM INTERNATIONAL MARKETING, INC., its officers, directors, stockholders, employees, agents, representatives, affiliates, third party service providers, merchant licensors or the like for any and all costs that may arise, which would otherwise have been met, had such Philippines travel insurance been in force.
IMPORTANT NOTICE: We are not responsible for changes which arises as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flight schedule by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
If user’s complaint cannot be resolved locally, user should advise us within 30 days of the incident, in writing, by giving user ISLANDTRIPS ONLINE RESERVATION SERVICE confirmation number, a detailed description of user complaint and other relevant information. Please mail written complaints or feedback to:
To file a complaint online, please send user complaint to, legal (at) theislandtrips (dot) com and type complaint in the subject line.
Please Note: that if user do not follow our complaint procedure, we CAN NOT accept responsibility for user complaint, as we would have been deprived of the opportunity to investigate the matter on user behalf, and where possible, help user to resolve the problem.
9am to 1pm
Philippines Phone Number