Online Hotels and Resorts, Package Tour Booking Services w/ Special Rates and Promotions

Cancellation and Refund Policy

SUPER PEAK SEASON
(December 20 – January 7, Chinese New Year Week, Holy Week,
All Local Holidays and Long Week-ends)

Lean/Regular Season - High/Peak Season - Super Peak Season
REFUND, where applicable, will take place 30-60 banking days after cancellation requirements are completed. Please note that all bank charges have to be shouldered by the guest/client.

31 WORKING DAYS PRIOR TO ARRIVAL

Cancellation notifications received within 31 working days prior to the check-in date will NORMALLY be entitled to a FULL REFUND less transaction cost and the money transfer charge for the refund. However, exceptions to the charges may apply depending on the prevailing policies imposed by hotel/resort applicable at the time the cancellation has been made.
8-30 WORKING DAYS PRIOR TO ARRIVAL

Cancellation notifications received within 8-30 working days prior to the check-in date may warrant a cancellation charge equivalent to 50% of the entire booking amount, less the transaction cost and the money transfer charge for the refund.

If exceptions apply, depending on the prevailing policies imposed by hotel/resort applicable at the time the cancellation has been made; a One (1) Room Night Charge shall be imposed per room. The remaining amount, less transaction cost and the money transfer charge shall be refunded.

WASH-DOWNS (Changes in the Booking Dates) – Changes in Booking dates made 8-30 days before check-in date would be subject to availabilities and approval from the hotel or resort.

SHORT STAY: One (1) night per room wash down charge may apply to shortened booking days made 15-30 days before check-in. However such charge is only applicable to a select number of resorts. In some cases, paid room nights cancelled may be converted to food, transfers etc… based on agency’s contracted rates, subject to hotel/resort approval.

7 WORKING DAYS OR LESS PRIOR TO ARRIVAL

CANCELLATION - NO REFUND. If notification of cancellation is made 7 working days befor