Online Hotels and Resorts, Package Tour Booking Services w/ Special Rates and Promotions

Cancellation and Refund Policy

HIGH SEASON
(October 15 – June 15)
31 WORKING DAYS PRIOR ARRIVAL

Lean/Regular Season - High/Peak Season - Super Peak Season
REFUND, where applicable, will take place 30-60 banking days after cancellation requirements are completed. Please note that all bank charges have to be shouldered by the guest/client.

Cancellation notifications received 31 banking days prior to the check-in date will NORMALLY be entitled to a FULL REFUND less transaction cost and the money transfer charge for the refund. However, exceptions to the charges may apply depending on the prevailing policies imposed by hotel/resort applicable at the time the cancellation has been made.

15-30 WORKING DAYS PRIOR ARRIVAL

Cancellation notifications received within 15-30 banking days prior to the check-in date may warrant a cancellation charge equivalent to One (1) Night Room Charge per room booked, less the transaction cost and the money transfer charge for the refund.

Exceptions to the charges may apply depending on the prevailing policies imposed by hotel/resort applicable at the time the cancellation has been made. And where the opportunity loss to us is negligible, we would be happy to waive any cancellation charge and give our clients a full refund, less the transaction cost and the money transfer charge for the refund.

WASH-DOWNS (Changes in the Booking Dates) – Changes in Booking dates made 15-30 days before check-in date would be subject to availabilities and approval from the hotel or resort.

SHORT STAY: One (1) night per room charge may apply to shortened booking days made
15-30 days before check-in. However such charge is only applicable to a select number of resorts. In some limited cases, paid room nights cancelled may be converted to food, transfers etc… based on agency’s contracted rates, subject to hotel/resort approval.

3-14 WORKING DAYS PRIOR ARRIVAL

If notification of cancellation is received 3-14 banking days prior to check-in date 50-100% of the total booking amount shall be charged depending on the prevailing policy imposed by hotel/resort applicable at the time the cancellation has been made.

In cases where exceptions can be made (based on resort/hotel’s prevailing policies), the following charges may apply:
HOTELS - a full one (1) night charge per room shall be imposed.
RESORTS - for resort bookings where charges are on a per person per night
basis, a full one (1) night charge per person per room shall be imposed.

WASH-DOWNS (Changes in the Booking Dates) – Changes in Booking dates made 1-2 banking days before check-in may warrant a one (1) night per room “wash-down charge”. New booking dates shall be subject to availabilities and approval from the hotel or resort.

SHORT STAY – Short stays are NON-REFUNDABLE if notification is given 3-14 days before check in. However, exceptions could apply depending on the prevailing policy imposed by hotel/resort applicable at the time the advise has been given.

In some limited cases, paid room nights cancelled may be converted to food, transfers etc… based on agency’s contracted rates, subject to hotel/resort approval.
2 WORKING DAYS PRIOR ARRIVAL

CANCELLATION - NO REFUND. If notification of cancellation is made 2 working days before check-in, 100% of the total booking amount shall be charge.

NO SHOW - No REFUND. 100% of the total booking amount shall be charged.
WASH DOWN - (Changes in the Booking Dates) – Changes in Booking Dates made on the check-in date,(moving the arrival date to a later time… etc…) shall be considered as cancellation and will be subject to hotel/resort’s approval and charges.

SHORT STAY - Short stays are NON-REFUNDABLE if advise is given on the check-in date or during your stay. In some limited cases, paid room nights cancelled may be converted to food, transfers etc… based on agency’s contracted rates, subject to hotel/resort approval.

Unused Services
No refund will be paid to the client for failure to utilize any part of the travel and tour package arrangements provided by THEISLANDTRIPS.COM or DOTCOM INTERNATIONAL MARKETING, INC.

Note: The following conditions may NORMALLY apply but take note the current policies imposed by hotel/resort, airlines or any travel related services are applicable at the time the cancellation has been made shall prevail.

Lean/Regular Season - High/Peak Season - Super Peak Season
REFUND, where applicable, will take place 30-60 banking days after cancellation requirements are completed. Please note that all bank charges have to be shouldered by the guest/client.